Refund & Return Policy
While we make sure to deliver the best, we do entertain returns in case of dissatisfaction with the material or product damage. In case you do not like the product, you can exchange the fabric within 3 days from the date of receipt (not applicable in case of fabrics measuring below 2 meters). In this case, the return shipping charges will be borne by the customer. We will exchange the fabric, if we receive the order, within 3 days from the date of receipt.
Ideally, all our products undergo thorough quality checks before delivery; if you still find that the product is damaged, kindly send us pictures of the product within 24 hours of the order receipt. Once we confirm on order damage, we will send you a replacement or offer you a coupon code for the same amount. We will try our best so that you don’t face an issue like this again!
When the below-mentioned points are not fulfilled, returns or exchanges are not possible.
- The return request needs to be initiated within 24 hours from the date of delivery
- Item(s) of the order should not be used or damaged.
- If the product is customized on your request.
Please Note: Products under 2 Meters or bought on Sale are not exchangeable unless defective.
We do not have a Refund Policy. However, we will be able to give you a credit note or Exchange for the same amount of Purchase Order.
Vastra Raag practices a simple and hassle-free Exchange Policy. Customers have to raise an Exchange Request by calling or emailing us at hello@vastraraag.com. No Exchanges would be acceptable if the Request is not within 24 hours of receiving the product.
CANCELLATION POLICY
Did you place the wrong order or change your mind? You absolutely have no reason to freak out because we got you! If you cancel your order within 24 hours from the time of order placement, you can exchange or avail of a store coupon for the same amount.
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