Terms & Conditions

These terms and conditions form a valid and binding agreement between the Website and the User. In these Terms, references to “you”, and “User” shall mean the end user/customer accessing the website, its contents, and using the services offered through the Website. “Service Providers” mean Seller, and references to the “Website”, “VASTRA RAAG”, “WWW.VASTRARAAG.COM”, “we”, “us” and “our” shall mean the Website, and VASTRA RAAG PRIVATE LIMITED, its affiliates, and partners (as applicable). Whenever the context may require, any pronoun shall include the corresponding masculine and feminine.

In this terms and Privacy Policy, references to “you” and “User” mean any person submitting any data to us or our agent or the Website.

As a user, you agree to be bound by VASTRA RAAG Policies (including but not limited to the Privacy Policy available at www.vastraraag.com privacy policy as amended from time to time. The contents set out herein form an electronic record in terms of the Information Technology Act, 2000, and rules there under as applicable and as amended from time to time.

By subscribing to or using any of our services you agree that you have read, understood, and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

All products /services and information displayed on the Website constitute an “invitation to offer”. Your order for purchase constitutes your “offer”, which shall be subject to the terms and conditions listed below. We reserve the right to accept or reject your offer. Our acceptance of your order will take place upon dispatch of the product(s) ordered.

VASTRA RAAG is an online brand for fabrics that can be further used or customized as per the end user's requirement. Users can purchase from the website. Upon placing an order, we shall ship the product to you and be entitled to its payment for the services.

We will protect Your Information in accordance with our Privacy Policy. If you use the Website,

(i) You are responsible for maintaining the confidentiality of your account and password,

(ii) for restricting access to your computer, and

(iii) you agree to accept responsibility for all activities that occur under your account or password.

We shall not be liable to any person for any loss or damage that may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the address provided below. If we have a reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to “VASTRA RAAG”.

The Website provides an online platform to display, make available, and sell various clothing materials (including services ancillary to the products and services), vouchers, and services to Users of the Website (“Products”). Additionally, the Website reserves the right to terminate the services offered at any time to the Users without any notice.

All Products exhibited on the Website are on an “as is” and “as available” basis. Images of products are for reference only and actual Products including color and weaving pattern etc. may vary from the corresponding image exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end.

With regard to the products exhibited on the website, www.vastraraag.in disclaims any guarantee or warranty regarding

(a) Quality of any products;

(b) Color of the product supplied including color fasting or fading;

(c) Weaving of the Product;

(d) Exactness as to the finish and appearance of the Product as ordered by the User.

(e) Fitness as to quality or color or any product that is subjected to any job work as the instance of customer.

We have made every effort to display the colors of our products that appear on the Website as accurately in reality. However, as the actual colors you see will depend on your monitor color settings, we cannot guarantee that your monitor’s display of any colors will be accurate.

We at VASTRA RAAG believe that the Debit/Credit card details provided by you to get the services from the website will be correct and accurate and you will not provide any card details which are legally not owned by you. We will not utilize the information provided by you and will not share the website with any of the third parties unless required for fraud verification or by law, regulation, or court order. We will not be liable for any Debit/Credit card fraud.

SUSPICIOUS ACTIONS & DECLINED TRANSACTIONS

To provide a safe and secure shopping experience, we regularly monitor transactions for suspicious activity. In the event of detecting any suspicious activity, Vastra Raag reserves the right to cancel all the placed orders without any liability. If your order is canceled and your card is charged, we will reverse the charged amount to your account except for the processing fee of the payment gateway or as per the conditions of the Transaction merchant.

The customer may be considered fraudulent if any of the following scenarios are met:

We can at any time modify the Terms of Use without any prior notification being provided to you. You can access the latest version of the Terms of Use at any given time on the Website. You should regularly review the Terms of Use on the Website. In the event the modified Terms of Use are not acceptable to you, you can discontinue using the service. However, if you are continuing to use the service you will be deemed to have agreed to accept and abide by the modified Terms of Use of this

Since we cut a specific length as per your need, so exchange/return in that case shall not be possible for us.

Exchanges can be only in case of genuine defects and as long as the product is unused and not washed.

To initiate an exchange one needs to inform us within 3 days of the order received, to inform us please write to us at hello@vastraraag.com or fill out our attached form for defects/returns.

Exchange will be done through online mode in 6-10 working days.

Users are required to peruse and understand the terms of this Return and Refund Policy. If you do not agree to the terms contained in this Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

If you still have any queries about our terms and conditions kindly drop us an email at hello@vastraraag.com, and we will reply to you within 1-2 working days.